Disaster Recovery Services: Questions to Ask of a Service Provider

With increasing dependence on systems availability, the recovery of your core servers, applications and network are fundamental in the event of a disaster. In fact, as organisations rely more and more on ‘anytime, anywhere’ connectivity, ‘systems availability’ has become synonymous with ‘disaster recovery’.

According to industry analyst Gartner, “two out of five enterprises that experience a disaster go out of business within five years. Business continuity plans and disaster recovery services ensure continuity and viability.” (Disaster Recovery Plans and Systems are Essential, September 2001)

This article discusses your considerations when selecting a service provider to deliver disaster recovery services – a partner on whom the very survival of your business may depend.

Disaster Recovery Focus and Expertise

When reviewing your options for disaster recovery services, the pedigree of potential providers is vital. Here are some key questions to ask:

  • What is their core business? If it is the sale of hardware or software, or the supply of Internet or telecommunications services, systems availability will be a secondary consideration – an ‘add-on’ to other services or products.
  • How many specialist engineers will be available to help you during the short window you require to get your systems up and running again?
  • In helping you develop an appropriate disaster recovery plan, will they be more concerned with selling you additional servers or communications links, rather than formulating a cost-effective, multi-subscriber solution that complies with your corporate risk strategy.. Cost recovery

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