How to Choose the Best Call Center Wireless Headset

Whether your call center is in a physical office or a virtual one, it’s important that agents have a headset that allows them to focus on the customer and provide the best possible service. These headsets are often used for long periods of time and comfort is key, so look for a headset with soft, padded ear cushions and a headband that distributes the pressure evenly. You should also consider connectivity and battery life to ensure that the headset will work well with your company’s phone system and can last through a full day of use without charging or losing connection. Finally, consider durability and warranty terms to gauge the headset’s reliability.

If you’re looking for a stereo call center headset that can reduce ambient noise and increase clarity, check out the Plantronics Voyager Focus UC. This headset can work with various VoIP platforms and features a comfortable, soft-padded design and active noise canceling technology to make your employees feel more comfortable while on the job. It also has three microphones to minimize background noise and capture your team’s voices better so customers can hear their advice clearly.

Another great option is the Jabra Engage line of headsets. They can eliminate distracting background noise to help agents focus on the caller and offer easy-to-use controls for your team to use. The Jabra Biz 2400 II is a popular choice for call centers as it offers HD voice technology and intuitive call controls that your team will love. best call center wireless headset

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